DELIVERY
All orders are processed quickly by our dedicated warehouse team and are generally dispatched within one to four working days. In certain circumstances where bespoke work is involved such as framing or personalisation, or at busy times of the year such as Christmas, orders may take a little longer but we will endeavour to keep you informed of any delays. You will receive an e-mail informing you when your order has been dispatched which will include a tracking number where applicable. We are not liable for any loss caused to you by late delivery.
pyramidshop.com ship orders using a carefully selected range of delivery partners. These carriers will usually require a signature upon delivery. As the customer, it is your responsibility to ensure that someone is available at the delivery address to receive the goods. If there is nobody to accept the parcel the carrier will generally take the goods away and leave a card with instructions on how to arrange a redelivery or where to collect your package from.
If an order is returned to us because the carrier could not deliver the goods or it was not collected then you may be required to pay an additional delivery cost before we can resend your order. This will also apply if you have supplied an incorrect or incomplete delivery address.
pyramidshop.com reserves the right to cancel an order if the items cannot be delivered to your shipping destination for whatever reason. In this case, we will process a full refund immediately and notify you of the cancellation by email.
Please note we do not currently offer next day delivery or delivery outside of the UK at present, we will review this on a regular basis and update our site if circumstances change.
DELIVERY COSTS
We are pleased to offer free delivery to the UK for all orders over £20.
UK - All orders over £20 now including free UK Shipping. We use the most efficient service to get your order to you as quickly as possible.
RETURNS
UNWANTED ITEMS
We are confident you will be delighted with your purchase but if for some reason you wish to return your item(s) please contact us by e-mailing contact@pyramidshop.com quoting your order reference number.
Please ensure all item(s) are returned undamaged in the original packaging where possible within 14 days of receipt. Please include the dispatch note received with the goods with the return.
We are happy to offer a refund for the value of the goods returned or if you prefer an exchange up to the same value. Refunds will be processed as soon as possible but in any event within 30 days after we receive your notification.
Please note we cannot accept returns for items which are made to order or personalised in any way.
DAMAGED ITEMS
We take every care to ensure that all orders are prepared correctly and packed to arrive in perfect condition however on rare occasions an incorrect or damaged item may be delivered. If you are not completely satisfied with your order please contact us within 7 days of receipt by e-mailing contact@pyramidshop.com quoting your order reference number and a brief explanation of the problem.
