All orders are processed quickly by our dedicated warehouse team and are generally dispatched within one to four working days. In certain circumstances where bespoke work is involved such as framing or personalisation, or at busy times of the year such as Christmas, orders may take a little longer but we will endeavour to keep you informed of any delays. You will receive an e-mail informing you when your order has been dispatched which will include a tracking number where applicable. We are not liable for any loss caused to you by late delivery.
pyramidshop.com ship orders to most destinations worldwide using a carefully selected range of delivery partners. These carriers will usually require a signature upon delivery. As the customer, it is your responsibility to ensure that someone is available at the delivery address to receive the goods. If there is nobody to accept the parcel the carrier will generally take the goods away and leave a card with instructions on how to arrange a redelivery or where to collect your package from.
If an order is returned to us because the carrier could not deliver the goods or it was not collected then you may be required to pay an additional delivery cost before we can resend your order. This will also apply if you have supplied an incorrect or incomplete delivery address.
pyramidshop.com reserves the right to cancel an order if the items cannot be delivered to your shipping destination for whatever reason. In this case, we will process a full refund immediately and notify you of the cancellation by email.
Please note we cannot guarantee next day delivery if you order after 1pm, please email us if you have an urgent request and we will do our best to meet your requirements. We do not dispatch orders on Saturday or Sunday so any next day orders placed after 1pm on a Friday will be dispatched on Monday for delivery on Tuesday.
We are pleased to offer free delivery to the UK for all orders over £50 (excluding shipping costs). All other delivery costs are detailed below.
UK – All orders now including free UK Shipping. We use the most efficient service to get your order to you as quickly as possible.
International Delivery – Our international shipments are broken down specifically based on where you are and what you order. We break this down into 2 shipping zones (EU & Rest of the World), 3 size categories and we including a further 3 multi order price breaks to offer you the best options for ordering.All delivery prices can be checked in the shopping basket before you place your order.
We are confident you will be delighted with your purchase but if for some reason you wish to return your item(s) please contact us by e-mailing firstname.lastname@example.org quoting your order reference number.
Please ensure all item(s) are returned undamaged in the original packaging where possible within 14 days of receipt. Please include the dispatch note received with the goods with the return.
We are happy to offer a refund for the value of the goods returned or if you prefer an exchange up to the same value. Refunds will be processed as soon as possible but in any event within 30 days after we receive your notification.
Please note we cannot accept returns for items which are made to order or personalised in any way.
We take every care to ensure that all orders are prepared correctly and packed to arrive in perfect condition however on rare occasions an incorrect or damaged item may be delivered. If you are not completely satisfied with your order please contact us within 7 days of receipt by e-mailing email@example.com quoting your order reference number and a brief explanation of the problem.